My shopping cart
Your cart is currently empty.Continue Shopping
Not Completely Satisfied With Your Purchase?
We believe in creating happiness through all the products we create. We recognize however, that sometimes you might try a product you don't end up being completely satisfied with. Perhaps it was intended for a different skin type or perhaps you just don't like the fragrance. Hey, we get it, believe us! The bottom line is that everyone is different and sometimes one of our products just isn't for you for one reason or another. It is with that in mind that we crafted our return process. One way or another, we want to make you happy and if returning your purchase is what makes you happy, then that is what we are going to do.
Do you want to exchange or return?
If you are not 100% in love with your Tiber product, and your product has at least 70% remaining, you can easily make an exchange or receive a refund from us within 45 days of the purchase date. As we said above, we believe that your products should create happiness, and we will try to help you in any way we can. Simply complete the contact form below and one of our Happiness Agents will get back to you ASAP!
Frozen or melted product?
Please be aware that when ordering some of our products during periods of extreme temperatures, the product may freeze or melt during transit. This is unfortunately not something we can control. If you receive a product that is melted or frozen, don't fret! For liquid products that have frozen, just let them sit in your home and return to room temperature. Once thawed, shake or mix vigorously. (Do not microwave or otherwise try and artificially heat to thaw). For solid products (like lip silks) that have melted, just shaking vigorously or mixing and placing the product in the fridge should do the trick! As we are working with naturally-derived ingredients, the texture may change slightly but be assured, the product efficacy will remain intact and it will still work!
A few final notes on returns: